Privacy Policy

(Updated 5 May 2022)

This is the privacy policy for the Eurosport Player and Eurosport websites, and the Eurosport Player and Eurosport applications made available on certain mobile phones and other connected devices (together, the "Services"). Please read this privacy policy carefully.

We are based in the United Kingdom. Our company details are set out in section 1 below.

We respect your right to privacy. Our overall aim is to ensure that our collection and use of personal information is appropriate to the provision of the Services to you, and is in accordance with applicable data protection laws.

This privacy policy describes the following important topics relating to your personal information:

1. Who we are

2. Children

3. The personal information we collect about you

4. How we store and use your personal information

5. How we share your personal information and who we share it with

6. International transfers

7. Cookies and similar technologies

8. Security

9. Data Retention

10. Your rights

11. Marketing

12. Third party sites

13. Changes to this privacy policy

14. Complaints, queries and suggestions

We are Dplay Entertainment Limited, registered in England with company number 09615785 whose registered office is at Chiswick Park Building 2, 566 Chiswick High Road, London W4 5YB, United Kingdom (DEL”) and we are the data controller of the personal information that we collect from you. DEL is a subsidiary of Discovery, Inc. (Discovery”).

You can find out more about Discovery here[1] . Our EU Representative is Eurosport SAS whose registered office is at 3 rue Gaston et René Caudron, Cedex 9, 92798, Issy-Les-Moulineaux, France.

We do not and will not knowingly collect information from any unsupervised child under the age of 16. Our Services are not directed at children and we do not knowingly collect any personal information from children.

We collect the following information from your interaction with the Services:

When you submit personal information to us through data entry fields on our website or app, we may collect the following information from you:

● if into the Services through a third-party social media account such as Facebook, we will collect certain information relating to your account with those social media platforms including your name, profile image, age group, gender and other information available on your public profile. You can manage the data which is shared by social media platforms with us by amending your preferences through using the privacy settings which these third parties provide on their platforms;

● we have arrangements in place with certain TV, internet service providers, and streaming media device providers (referred to in this privacy policy as our "Partners"), which mean that those Partners can make our Services available to their customers. If you access the Services via one of our Partners, we will receive certain personal information from the Partner which, in most cases, will be limited to a user identification number, product code and country of origin information ("API Data") We collect API Data from Partners to allow / authenticate your access to the Services. We and the Partner are joint data controllers of API Data, which means that we are both responsible for ensuring that API Data is handled in accordance with applicable data protection laws – you may exercise your rights in relation to API Data against either one of us. In some, more limited cases, we will also receive your registration information from Partners (for example, your name and e-mail address), rather than you registering with us directly – we will use that information in accordance with this privacy policy.

● technical data from the following parties:

o analytics providers based inside and outside the EU, such as Adobe Analytics;

o customer data management providers inside and outside the EU, such as mParticle and Blueshift;

o advertising networks based inside and outside the EU, such as FreeWheel; and

o data management platform providers based inside and outside the EU, such as Adobe Audience Manager; and

o a marketing multi-touch attribution tool provider based in the EU, such as Neustar.

For further information about how each of these parties collect and use your data, please see the 'Third-Party advertising companies' section below;

We store and use your personal information for the following reasons:

Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (in this case, to provide you with the Services). In this case, we may have to cancel the Services but we will notify you if this is the case at the time.

We collect, store and use your personal information including your name, email address, login details and payment information and information about how you use and access the Services because it is necessary in order to provide the Services requested by you pursuant to the contract made between you and us when you agreed to our Terms of use. This includes:

If you access the Services via one of our Partners, we and the Partner share certain personal information between us to allow / authenticate that access, which in turn enables the Partner to comply with their obligations under the contract between you and them.

Sometimes, our use of your personal information is for purposes which are ancillary to the provision of the Services. In those circumstances, we believe we have a legitimate interest in handling your personal information, and believe that the benefits of this storage and use of your personal information will outweigh any potential impact on you and not unduly prejudice your rights or freedoms. The relevant circumstances are:

If we rely on our (or another person's) legitimate interests for using your personal information, we will undertake a balancing test to ensure that our (or the other person's) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the personal information. You can ask us for information on this balancing test by using the contact details set out in section 13 below.

If we rely on your consent for us to use your personal information in a particular way, but you later change your mind, you may withdraw your consent by contacting our Privacy Office at DPO@discovery.com and we will stop doing so.

We explain our use of your personal information for marketing purposes and the circumstances in which we need your consent to do so in the ‘Marketing’ section below.

We will use your personal information in order to comply with our legal obligations. These obligations include:

We collect anonymised details about visitors to our website for the purposes of aggregating statistics or reporting purposes. However, no single individual can be identified from the anonymised details we collect for these purposes.

We want to make sure that our advertising and marketing is relevant and interesting to you and our other users. To achieve this, we use third-party advertising and technology companies to serve ads and/or provide aggregated data to assist in serving ads when you visit or use our Services. This may include third-party technology companies which collect data about you in order to build a profile of your preferences based on your activities when you visit or use our Services. We may also use these companies to automatically collect data from you when you use our Services in order to help us identify the ads that are served to you and what you do after seeing those ads. In addition, we also share data with providers of web analytics tools, such as Adobe, which we use to analyse your use of the Services. When you enter your email address on our website (either to log in, or to sign up to a service, newsletter, or similar) we may share personal or other information that we collect from you, such as your email (in a hashed form), or other unique identifiers, with third-party technology companies that help us personalise our services to you (including our ads). For further information relating to our third-party partners, including any that may be joint controllers of your data, contact our DPO at DPO@discovery.com. These third-party advertising companies collect, store and use data

These third-party advertising companies collect, store and use data by integrating cookies and other tracking software on our Services. Please see our Cookies & Tracking Technologies Notice for further information. In some cases these third parties will also use the data that they collect for their own purposes, for example they may aggregate your data with other data they hold and use this to inform advertising related services provided to other clients and work with other advertising companies and share your personal information with such companies as part of the process.

Please see our Cookies & Tracking Technologies Notice for more information on the third-party advertising companies which collect, use and store data about you, and the use of cookies and other tracking technologies on our Services. From our Cookies & Tracking Technologies Notice you can also find out how to exercise control over this collection and use of data. If you choose to restrict or prevent tracking for these purposes, then the advertising you see when you visit or use our Services will no longer be tailored to your preferences.

We might also share your data with social media or other similar platforms, so that you and other people can see relevant content on that platform. For example, we may use the Facebook Custom Audiences service and share your email address in a protected format with Facebook so that we can: include you in a custom audience that we will serve relevant advertising content to on Facebook; or create an audience of other Facebook users based on the information in your Facebook profile.

We disclose information under the following circumstances

- IT infrastructure companies that facilitate our provision of the Services to you;

- Third parties who provide first level customer support on our behalf such as Zendesk who assist us in providing customer services;

- IT support service providers;

- payment service providers such as Adyen or PayPal who will process your subscription payments on our behalf; and

- other third-party service providers, for the purpose of providing or tracking our customers' use of the Services (such as Adobe, Conviva and Google).

These companies are authorised to use your personal information only as necessary to provide these Services to us and in accordance with our instructions.

If you are located in the EU then we may transfer personal information that we collect from you to third party data processors located in countries that are outside of the European Economic Area ("EEA") (including to the United States) or to members of our group of companies in connection with the above purposes. Please be aware that countries which are outside the EEA may not offer the same level of data protection as the EEA, although our collection, storage and use of your personal information will continue to be governed by this privacy policy.

When transferring personal information outside the EEA, we will:

Technologies such as cookies, beacons, tags and scripts are used by us and our partners, affiliates, or analytics or service providers. These technologies are used in analysing trends, administering the Services, tracking users’ movements around the Services and to gather demographic information about our user base as a whole. We receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies, for example, to remember users’ settings (e.g. language preferences) and for authentication. Users can control the use of cookies at any time through our Cookie Preference Centre [Insert hyperlink to the Consent Management Platform] , at individual browser level and, in some cases, the settings on your mobile device. If you reject cookies, you may still use the Services, but your ability to use some features or areas of the Services, and our ability to customise the Services to you, may be limited.

Please read more about how we use cookies and what information is collected using cookies in our Cookies & Tracking Technologies Notice.

Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

We are committed to protecting your personal information using appropriate technical and operational measures such as access controls that restrict and manage the ways in which your personal information is stored and handled.

We will retain information (including personal information) for as long as we need to use it for the reasons set out in this privacy policy. We will delete information relating to a paid subscription 5 years after your subscription ends if you do not have a live and valid entitlement to our Services and you have not logged into your account for 5 years except where we need to keep any personal information to comply with our legal obligations, resolve disputes, or enforce our agreements.

In some circumstances, we may anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

You have certain rights in relation to your personal information.

You have the right to request that we provide access to any personal information we hold about you. You can access your personal information at any time by clicking the ‘Access my data’ link in the ‘Personal Data’ section of the ‘Account’ area of the site. If you would like more information about how we use your personal information and protect your privacy, please click on the ‘Information about my data’ link which can also be found in the ‘Account’ area of the site. Alternatively, you can contact our Data Protection Officer and customer services team using the details set out below.

You also have the right to request that we delete your data by clicking here. If you are an active subscriber, we will be unable to delete your data because we require your data to support your active subscription and ensure you can access the content you have purchased. However, if you fill out our deletion intake form we will ensure that your pass does not auto-renew at the end of your current subscription period and we will remove your email address from our marketing distribution list to ensure you do not receive further marketing emails from us. Please note that it may take up to 10 days for this suppression request to be updated in our systems. Please get in touch with us once your pass does expire if you would still like us to delete your data. We will then be able to process your data deletion request, with the exception of any data we may be legally required to retain. Please refer to our Terms of Use for information on your cancellation rights.

You can find the expiration date of your pass by following these steps:

1. Log in to your account by clicking on the "Account" person icon in the top right hand corner of the page.

2. Click on "Account" again in the drop down menu that is displayed.

3. You can see the expiration date of your pass in the "Subscription" information that is displayed.

You also have the right to request that we:

If you are a French resident then you have the right to provide us with instructions on the management (e.g., retention, erasure and disclosure) of your personal information after your death. You can change or revoke your instructions at any time.

We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances.

If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.

If we delete any personal information which we are holding about you, this deletion may only relate to the Services and not any other service provided by us in other jurisdictions. You should make requests for each account that you may have set up to access the Services or any other service provided by us.

If you would like further information in relation to your rights or would like to exercise any of them, please contact our Privacy Office at DPO@discovery.com or contact our customer service team by clicking on the ‘Contact us’ or ‘Live chat’ links in the ‘Help’ area of the site.

We will collect and use your personal information for undertaking marketing by email.

For Eurosport Player subscribers, historically (prior to 17 September 2019) we obtained your prior opt-in consent to send you marketing and we will continue to respect your preference when sending email communications. If you have subscribed to Eurosport Player since 17 September 2019, we will send you certain marketing communications (including electronic marketing communications) if it is in our legitimate interests to do so for marketing and business development purposes and you have not to date opted-out of receiving these communications. (As explained below, if you have not to date opted-out of receiving these communications from us, you are able to opt out at any time.)

If you register a Eurosport account or purchase a Eurosport Pass on Eurosport, we obtain your prior opt-in consent to send you marketing.

We will always obtain your consent to direct marketing communications where we are required to do so by local law. We will also obtain your consent if we intend to disclose your personal information to any third party for such direct marketing communications.

If you wish to stop receiving marketing communications at any time, you can click unsubscribe in any marketing email from us, change your ‘Communication Preferences’ in the ‘Profile’ section of the ‘Account’ area of the site or contact us by email at DPO@discovery.com . Alternatively, you can contact our customer service team by clicking on the ‘Contact us’ or ‘Live chat’ links in the ‘Help’ area of the site. Please note that unsubscribing to marketing emails will not affect the lawfulness of any marketing emails sent to you before then.

The Services contain links and pages to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through the Services and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.

This privacy policy was last updated on 5 May 2022. Please check back regularly to keep informed of updates to this privacy policy. Where we make significant changes to this privacy policy, and we have your email address, we will send you notification of the changes. .

We have a Data Protection Officer that can assist with all queries regarding our processing of personal information. Our Data Protection Officer can be contacted by emailing DPO@discovery.com

You may also make a complaint to our supervisory body for data protection matters (the Information Commissioner's Office in the UK) or seek a remedy through local courts if you believe your rights have been breached.

You have the right to lodge a complaint with local data protection authorities in the EEA if you believe we have not complied with applicable data protection laws. The local authority differs depending on the country. Please see the Annex for your local data protection authority.

You have the right to lodge a complaint with local data protection authorities in the EEA if you believe we have not complied with applicable data protection laws.

The local authority differs depending on the country. Please see below for details of the local data protection authorities in the EEA countries in which we operate.

Austria
Österreichische Datenschutzbehörde
Hohenstaufengasse 3
1010 Wien
Tel. +43 1 531 15 202525
Fax +43 1 531 15 202690
email: dsb@dsb.gv.at
Website: http://www.dsb.gv.at/

Belgium
Commission de la protection de la vie privée
Rue de la Presse 35
1000 Bruxelles
Tel. +32 2 274 48 00
Fax +32 2 274 48 10
email: commission@privacycommission.be
Website: http://www.privacycommission.be/

Bulgaria
Commission for Personal Data Protection
2, Prof. Tsvetan Lazarov blvd.
Sofia 1592
Tel. +359 2 915 3523
Fax +359 2 915 3525
email: kzld@cpdp.bg
Website: http://www.cpdp.bg/

Croatia
Croatian Personal Data Protection Agency
Martićeva 14
10000 Zagreb
Tel. +385 1 4609 000
Fax +385 1 4609 099
email: azop@azop.hr or info@azop.hr
Website: http://www.azop.hr/

Cyprus
Commissioner for Personal Data Protection
1 Iasonos Street,
1082 Nicosia
P.O. Box 23378, CY-1682 Nicosia
Tel. +357 22 818 456
Fax +357 22 304 565
email: commissioner@dataprotection.gov.cy
Website: http://www.dataprotection.gov.cy/

Czech Republic
The Office for Personal Data Protection
Urad pro ochranu osobnich udaju
Pplk. Sochora 27
170 00 Prague 7
Tel. +420 234 665 111
Fax +420 234 665 444
email: posta@uoou.cz
Website: http://www.uoou.cz/

Denmark
Datatilsynet
Borgergade 28, 5
1300 Copenhagen K
Tel. +45 33 1932 00
Fax +45 33 19 32 18
email: dt@datatilsynet.dk
Website: http://www.datatilsynet.dk/

Estonia
Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)
Väike-Ameerika 19
10129 Tallinn
Tel. +372 6274 135
Fax +372 6274 137
email: info@aki.ee
Website: http://www.aki.ee/en

Finland
Office of the Data Protection Ombudsman
P.O. Box 315
FIN-00181 Helsinki
Tel. +358 10 3666 700
Fax +358 10 3666 735
email: tietosuoja@om.fi
Website: http://www.tietosuoja.fi/en/

France
Commission Nationale de l'Informatique et des Libertés - CNIL
3 Place de Fontenoy - TSA 80715
75334 PARIS CEDEX 07
Tel. +33 1 53 73 22 22
Fax +33 1 53 73 22 00
Website: http://www.cnil.fr/

The competence for complaints is split among different data protection supervisory authorities in Germany. Competent authorities can be identified according to the list provided under: https://www.bfdi.bund.de/bfdi_wiki/index.php/Aufsichtsbeh%C3%B6rden_und_Landesdatenschutzbeauftragte

Greece
Hellenic Data Protection Authority
Kifisias Av. 1-3, PC 11523
Ampelokipi Athens
Tel. +30 210 6475 600
Fax +30 210 6475 628
email: contact@dpa.gr
Website: http://www.dpa.gr/

Hungary
Data Protection Commissioner of Hungary
Szilágyi Erzsébet fasor 22/C
H-1125 Budapest
Tel. +36 1 3911 400
email: peterfalvi.attila@naih.hu
Website: http://www.naih.hu/

Iceland
The Icelandic Data Protection Authority
Rauðarárstígur 10, 105 Reykjavík, Iceland
Tel. +354-510-9600
email: postur@personuvernd.is
Website: https://www.personuvernd.is/

Ireland
Data Protection Commissioner
Canal House
Station Road
Portarlington
Co. Laois
Lo-Call: 1890 25 22 31
Tel. +353 57 868 4800
Fax +353 57 868 4757
email: info@dataprotection.ie
Website: http://www.dataprotection.ie/

Italy
Garante per la protezione dei dati personali
Piazza Venezia 11
00186 Roma
Tel. +39 06 69677 1
Fax +39 06 69677 785
email: garante@garanteprivacy.it
Website: http://www.garanteprivacy.it/

Latvia
Data State Inspectorate
Director: Ms Signe Plumina
Blaumana str. 11/13-15
1011 Riga
Tel. +371 6722 3131
Fax +371 6722 3556
email: info@dvi.gov.lv
Website: http://www.dvi.gov.lv/

Liechtenstein
Datenschutzstelle
Kirchstrasse 8
Postfach 684
9490 Vaduz
Tel: +423 236 60 90
email: info.dss@llv.li
Website: http://www.llv.li/#/1758/datenschutzstelle

Lithuania
State Data Protection
Žygimantų str. 11-6a
011042 Vilnius
Tel. + 370 5 279 14 45
Fax +370 5 261 94 94
email: ada@ada.lt
Website: http://www.ada.lt/

Luxembourg
Commission Nationale pour la Protection des Données
1, avenue du Rock’n’Roll
L-4361 Esch-sur-Alzette
Tel. +352 2610 60 1
Fax +352 2610 60 29
email: info@cnpd.lu
Website: http://www.cnpd.lu/

Malta
Office of the Data Protection Commissioner
Data Protection Commissioner: Mr Joseph Ebejer
2, Airways House
High Street, Sliema SLM 1549
Tel. +356 2328 7100
Fax +356 2328 7198
email: commissioner.dataprotection@gov.mt
Website: http://www.dataprotection.gov.mt/

Netherlands
Autoriteit Persoonsgegevens
Prins Clauslaan 60
P.O. Box 93374
2509 AJ Den Haag/The Hague
Tel. +31 70 888 8500
Fax +31 70 888 8501
email: info@autoriteitpersoonsgegevens.nl
Website: https://autoriteitpersoonsgegevens.nl/nl

Norway
Datatilsynet
Postboks 8177 Dep.
0034 Oslo
Tel: +47 22 39 69 00
email: postkasse@datatilsynet.no
Website: https://www.datatilsynet.no/English/

Poland
The Bureau of the President of the Personal Data Protection Office - PUODO
ul. Stawki 2
00-193 Warsaw
Tel. +48 22 53 10 300; 606-950-000
Fax +48 22 53 10 301
email: kancelaria@uodo.gov.pl;
Website: http://www.uodo.gov.pl/

Portugal
Comissão Nacional de Protecção de Dados - CNPD
R. de São. Bento, 148-3°
1200-821 Lisboa
Tel. +351 21 392 84 00
Fax +351 21 397 68 32
email: geral@cnpd.pt
Website: http://www.cnpd.pt/

Romania
The National Supervisory Authority for Personal Data Processing
President: Mrs Ancuţa Gianina Opre
B-dul Magheru 28-30
Sector 1, BUCUREŞTI
Tel. +40 21 252 5599
Fax +40 21 252 5757
email: anspdcp@dataprotection.ro
Website: http://www.dataprotection.ro/

Slovakia
Office for Personal Data Protection of the Slovak Republic
Hraničná 12
820 07 Bratislava 27
Tel.: + 421 2 32 31 32 14
Fax: + 421 2 32 31 32 34
email: statny.dozor@pdp.gov.sk
Website: http://www.dataprotection.gov.sk/

Slovenia
Information Commissioner
Ms Mojca Prelesnik
Zaloška 59
1000 Ljubljana
Tel. +386 1 230 9730
Fax +386 1 230 9778
email: gp.ip@ip-rs.si
Website: https://www.ip-rs.si/

Spain
Agencia de Protección de Datos
C/Jorge Juan, 6
28001 Madrid
Tel. +34 91 266 35 17
Contact by email: internacional@agpd.es. Also: https://sedeagpd.gob.es/sede-electronica-web/
Website: https://www.agpd.es/

Sweden
Datainspektionen
Drottninggatan 29
5th Floor
Box 8114
104 20 Stockholm
Tel. +46 8 657 6100
Fax +46 8 652 8652
email: datainspektionen@datainspektionen.se
Website: http://www.datainspektionen.se/

UK
The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow - Cheshire SK9 5AF
Tel. +44 1625 545 745
email: international.team@ico.org.uk
Website: https://ico.org.uk

(Updated 31 December 2020)